![]() ![]() So if you are still struggling, make sure the Mac user has their Outlook version up to date. This is because at the time, shared mailboxes were not supported: Meanwhile, please make sure Outlook is working online: On the Outlook menu, make sure that Work Offline is not checked. ![]() For your reference: Update Office for Mac automatically. The Mac user was using the version of Outlook bundled with Microsoft Office 365. Microsoft has released the newest version of Outlook (16.24), please kindly click Help > Check for Updates to apply the latest version and check the results. I figured this out because in March 2021 I created a shared mailbox in an Exchange Online (office 365) admin center (no on-premise) and while Outlook users using Windows were able to get the shared mailbox to show up, one Mac user was not able to get the mailbox to show up. Prior to September 2021, this was not possible. Choose + to add a shared or delegated mailboxĬheck this article for details Open a shared Mail, Calendar or People folder in Outlook for Mac ().In the Tools menu, choose Accounts, and select the account that has access to the mailbox.To add the shared Outlook mailbox on Mac: As of Sept 2021, you are now able to add shared mailboxes to Outlook for Mac, it just takes some extra steps: ![]()
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